It is the clients responsibility to check all information on the invoice is correct before submitting payment, any changes to invoice/order after the payment is made will incur a fee.
Placing an order
Minimum one week notice required for all orders, we recommend placing orders at least a month in advance as our calendar tends to fill quickly and once were full we will not accept any more orders.
To place an order please fill out the desired form and we will be in contact.
Deposits
A 50% deposit is required to secure your order if it is more than 2 months (60 days) away if the order being placed is within 2 months (60 days) full payment is required to secure the booking.
full payment must be made 2 months (60 days) prior to booking date.
Deposits are non refundable.
REFUNDS / CANCELLATIONS
We understand that unfortunately bad things happen, if you have to cancel or change your wedding/event due to unforeseen circumstances we will do the best we can to accommodate.
We will not issue refunds if you change your mind about your order.
7-14 days before set date: 50% refund (not including deposit)
6-5 days before set date: 25% refund (not including deposit)
4-0 days before set date: forfeit of all money paid
refunds after your order has left our hands will be at the discretion of our staff, we will not give refunds if you are unhappy with the design, colours, decorations or if your order has been eaten.
CHANGES / ADD ONS / EXTRAS
If you want to change the colour palette, decorations or set design:
7+ days before set date: no charge unless extras added
6-5 days before set date: a fee will apply
4-0 days before set date: no changes will be accepted
With that said, some changes will not be accepted depending on what you’re asking for.
Any damages that occur after we have delivered your order or it has been picked up are not our responsibility.
By making a booking and/or filling out our forms, you are agreeing to the set terms and conditions, terms and conditions may change without notice at any time.
We will not tolerate abuse or harassment, if something is wrong with your order please be kind while emailing and communicating with us and we will do everything we can to accommodate. We will not communicate with you if you are harassing or abusing our staff.
Le Petit Café Rose acknowledges the Traditional Owners and Custodians of the land.
The Peoples of the Kulin Nation, We pay our respects to their Elders past and present.
Always was, always will be Aboriginal land.